Quality Improvement of Knowledge Transfer in Product Generation Development (K4)

Background:

Since every optimization with regard to the acceleration of a knowledge transfer has an economic potential, but also a risk with regard to the simultaneous deterioration of the knowledge quality, the necessity arises for a combined investigation of time and quality-related target dimensions of a knowledge transfer in business processes. If necessary, trade-offs must also be made here with regard to a desirable acceleration at the expense of a reduced knowledge artifact quality.Since in product development contexts in particular product variants of earlier product generations are taken as a basis, in experiments in particular the knowledge form of a knowledge embedded in bodies was considered. Furthermore, an in-depth investigation of influencing variables as well as of non-linear, quadratic correlations was carried out.

Main research question:

How can knowledge transfers be improved, such as transfer velocity is raised and quality issues are reduced?

The main research question investigates:

Research is conducted into how people cope with changes in the knowledge transfer process in the case of task complexity, test person competence and knowledge stickiness determinants and how they can be supported in realizing knowledge-intensive processes.

Research objective:

The aim is to experimentally determine the influence of task complexity, test person competence and knowledge stickiness on knowledge-intensive processes and how management interventions should be designed to support them.